If you haven’t heard about the latest customer service meltdown over at DreamHost, you’ll want to click on over and read the full explanation.

Basically, Dreamhost “accidentally” billed most, if not all of its customers for an entire year. And in many cases, clients were billed twice a month through December of 2008.

We had a teensy eensy weensy little billing error last night… my first clue something was up when I saw this morning’s daily billing report (so far): $7,500,000.

It turns out due to my excessively fat fingers, nearly every one of our customers has been seriously over-billed in the last 12 hours.

As you can imagine, thousands of customers are pretty pissed off about the error, and they’re bailing out left and right.

Dreamhost has been known for two Continue Reading